Dairyland Ginseng Shipping Policy
At Dairyland Ginseng, we are committed to delivering your orders promptly and securely. Please review the details of our shipping policy below to understand how we ensure a smooth shipping process for our customers.
Free Shipping on Orders Over $50
We are pleased to offer free shipping on all orders totaling $50 or more. For orders under $50, shipping rates will be calculated at checkout based on your location and the selected shipping method.
Shipping Carriers
Your order will be shipped via one of the following trusted carriers:
- USPS (United States Postal Service)
- FedEx
- UPS
Shipping times may vary depending on the carrier and your location. Please note that unforeseen carrier challenges, such as weather or operational delays, could affect delivery times.
Processing and Shipping Schedule
- Orders are processed and shipped the next business day after they are placed.
- We ship orders Monday through Friday.
- Orders placed on weekends or holidays will be processed on the next business day.
Tracking Information
Once your order is shipped, a tracking number will be sent to your email. This allows you to monitor your shipment’s progress and stay informed about its estimated delivery time.
Delivery Times
While we strive to ensure timely delivery, please understand that delivery times are subject to the carrier's schedule and any potential delays they may encounter.
We appreciate your patience and understanding as we work to provide you with high-quality ginseng products and excellent service. Should you have any questions about your order or its shipping status, feel free to contact our customer support team.
Thank you for choosing Dairyland Ginseng!
Exception for Rootlet Pre-Sale Shipping
During the pre-sale of ginseng rootlets, our standard shipping timelines do not apply. Rootlets purchased during the pre-sale period will only be shipped after the harvest is complete.
Why the Delay?
Ginseng rootlets are carefully harvested and prepared to ensure their quality and viability for planting. This process requires specific timing and cannot be rushed. We appreciate your patience as we take the necessary steps to deliver fresh and healthy rootlets.
What to Expect
- Pre-sale Orders: If your order includes ginseng rootlets during the pre-sale, all items in your order will be held until the rootlets are ready for shipment.
- Notification: You will receive an email with tracking information as soon as your order has shipped.
If you have any questions about the status of your pre-sale rootlet order, feel free to contact us. Thank you for understanding and supporting our commitment to quality at Dairyland Ginseng!
